Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

Video 08: How Can I Slow Down A Customer On The Phone?

One of the simplest ways to get a customer to stop ranting over the phone is to use a CONTROL tactic (applying the CARP model), called Telephone Silence.


In this video you'll learn what it is, and how to use it.


In our next video in the dealing with angry customers video series, we'll explain WHY this technique works so well.

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