Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Overview - Customer Service and Angry Customers
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
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- Your Self-Talk To Prepare To Deal With An Angry Customer
(18364 views) - Will defusing customers reduce incidence of physical violence at work?
(8670 views) - Why Should "I" Have To Learn Customer Defusing Skills?
(7606 views) - Who are internal customers?
(16028 views) - What's the problem with defending oneself against customer verbal abuse?
(24409 views) - What's the difference between explaining, and being defensive in customer interactions?
(22171 views) - What Is "Just Good Enough Customer Service"?
(15552 views) - What Does Wow'ing The Customer Mean?
(17525 views) - What does "Don't Supply Ammunition" Mean As A Customer Defusing Principle?
(15098 views) - What do you think of "The Customer Is Always Right" Saying?
(30830 views) - The Customer Isn't Always Right, So What's The Rule?
(9664 views) - How Can I Use "Reframing To Common Goals" With An Angry Customer?
(21676 views)
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
