Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Overview - Customer Service and Angry Customers
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
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- Your Self-Talk To Prepare To Deal With An Angry Customer
(18367 views) - Will defusing customers reduce incidence of physical violence at work?
(8671 views) - Why Should "I" Have To Learn Customer Defusing Skills?
(7607 views) - Who are internal customers?
(16032 views) - What's the problem with defending oneself against customer verbal abuse?
(24413 views) - What's the difference between explaining, and being defensive in customer interactions?
(22173 views) - What Is "Just Good Enough Customer Service"?
(15555 views) - What Does Wow'ing The Customer Mean?
(17528 views) - What does "Don't Supply Ammunition" Mean As A Customer Defusing Principle?
(15099 views) - What do you think of "The Customer Is Always Right" Saying?
(30831 views) - The Customer Isn't Always Right, So What's The Rule?
(9666 views) - How Can I Use "Reframing To Common Goals" With An Angry Customer?
(21680 views)
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
