Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure


Our email address is, and our phone number is (613) 764-0241 (EST)

Email the FAQ owner:

Search Our Site:

Most popular FAQs RSS

  1. Customer Needs/Wants/Customer Expectations - What's The Difference (128216 views)
  2. What To Do When You Don't Have An Answer ... (76275 views)
  3. When Does Customer Behavior Cross the Line To Verbal ... (63142 views)
  4. Can I view the complete table of contents before ... (59158 views)
  5. What Is Hostile and Abusive Customer Behavior? (57788 views)
  6. Should I Ever Hang Up On A Customer? (56586 views)
  7. How Can I Be Notified Of Updates To ... (54022 views)
  8. How to handle a customer who interrupts my conversation ... (53151 views)
  9. Which of your customer service books would be best ... (52448 views)
  10. How To Build Rapport During The Customer Greeting? (48675 views)

Latest FAQs RSS

  1. I'm a manager and often have to deal with ... ()
  2. I want to fire a customer who is very ... ()
  3. Are My Peers (the people I work with) Internal ... ()
  4. Why do some customers stay angry even after I've ... ()
  5. Should I Ever Hang Up On A Customer? ()

Sticky FAQs