Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Customer service needs to be an important part of any business plan, but there's a lot of misconceptions about it, the business advantages, and costs, particularly when it comes to small business. Here we'll look at customer service in terms of bu
- What Is "Just Good Enough Customer Service"?
- What Does Wow'ing The Customer Mean?
- What do angry customers do if they are unsatisfied?
- What business types are susceptible to being damaged by poor customer service?
- I want to fire a customer who is very high-maintenance. I'm a small business owner. Got any suggestions?
- Does Wow'ing The Customer Have Negative Side Effects?