Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

There are an amazing number of techniques available for you to use to defuse customer anger and calm customers down so they will start working with you to resolve issues. In this section, you find a number of them. and feel free to share what works for yo

Page 1 out of 3 Pages

• With an upset customer, should I use my own similar experience to show empathy?
  (13548 views)
• Why should I apologize to an angry customer, if I haven't done anything wrong?
  (17845 views)
• When a Customer Wants Information You’re Not Allowed to Give - What To Do?
  (23699 views)
• When A Customer Plays One Employee Off Another?
  (19664 views)
• What's a Verbal Softener?
  (31541 views)
• What's A Customer Takeaway, and How Does It Help? (#custserv)
  (16726 views)
• What to do when a customer insults my competence?
  (28586 views)
• What Is The "Topic Grab" And How Do I Use It With Angry Customers
  (20332 views)
• What is fogging?
  (31856 views)
• What is a face-saving out in customer service?
  (19112 views)
• What Is "The Use Of We" In Angry Customer Interactions?
  (13775 views)
• What is "removing the audience"?
  (8118 views)

31