Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

Questions in CARP System Principles For Defusing Angry Customers

The CARP System is based on a number of principles that one needs to apply to all angry customer interactions. In this section, you learn them and how to apply them.

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