Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in CARP System Principles For Defusing Angry Customers
The CARP System is based on a number of principles that one needs to apply to all angry customer interactions. In this section, you learn them and how to apply them.
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- Why Is Maintaining Self-Control So Important With Difficult Customers?
(14364 views) - What Is High Risk, High Gain Behavior In Terms Of Angry Customers
(7474 views) - What Is "Going To Computer Mode" With Respect To Angry Customers
(24168 views) - What does "What you focus on, you get more of" mean?
(12906 views) - What does "Don't Supply Ammunition" Mean As A Customer Defusing Principle?
(15720 views) - What does "Deal With The Customer's Feelings First" Mean?
(5625 views) - What does "Avoid Coming Across As Bureaucratic" Mean?
(20564 views) - Video 9: What Is Bait In The Context of Angry Customers?
(31041 views) - To Vent Or Not To Vent About Angry Customers
(14604 views) - Don’t ask questions you don’t want to hear answers to : What Does This Mean?
(12597 views) - Could you explain the "Every Person Is Different" Principle?
(12436 views) - Can you explain how Control works with an example with an angry customer?
(9850 views)
The CARP System is based on a number of principles that one needs to apply to all angry customer interactions. In this section, you learn them and how to apply them.