Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
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- Why Is It Important To Use Conversation Summary Techniques With Customers?
(13353 views) - When NOBODY Can Answer A Customer's Question: What To Do?
(21680 views) - What's a Verbal Softener?
(31832 views) - What To Do When You Don't Have An Answer To A Customer Question?
(78286 views) - What to do when a customer is clearly wrong and stubborn?
(22272 views) - What To Do If Customer Praises Competitor On YOUR Social Media Site?
(23918 views) - What Is The "Topic Grab" And How Do I Use It With Angry Customers
(20590 views) - What is the "tactical 8 step process" for defusing?
(22695 views) - What is the "Five Step Tactical Process"?
(23601 views) - What is fogging?
(32080 views) - What Is Cooperative Communication?
(43155 views) - What is a face-saving out in customer service?
(19275 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.