Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
Page 2 out of 4 Pages
- What Is "The Use Of We" In Angry Customer Interactions?
(13966 views) - What Is "Going To Computer Mode" With Respect To Angry Customers
(24168 views) - What Does "Listen Literally" Mean?
(8416 views) - What does "Don't Supply Ammunition" Mean As A Customer Defusing Principle?
(15719 views) - What does "Avoid Coming Across As Bureaucratic" Mean?
(20564 views) - What Constitutes An Effective Customer Greeting?
(19486 views) - Six Things You Need To Know About Social Media And Customer Service, and Angry Customers
(26278 views) - Should I Ever Hang Up On A Customer?
(58178 views) - In Greeting The Customer WHAT Content Should I Include?
(18758 views) - How to explain company policy when customer is angry?
(41724 views) - How to explain company policy when customer is angry?
(23961 views) - How To Build Rapport During The Customer Greeting?
(49778 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.