Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

Questions in Communicating With Customers

How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.

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