Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
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How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.