Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Overview - Customer Service and Angry Customers
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
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- Your Self-Talk To Prepare To Deal With An Angry Customer
(18975 views) - Will defusing customers reduce incidence of physical violence at work?
(9072 views) - Why Should "I" Have To Learn Customer Defusing Skills?
(7980 views) - Who are internal customers?
(16672 views) - What's the problem with defending oneself against customer verbal abuse?
(25594 views) - What's the difference between explaining, and being defensive in customer interactions?
(22948 views) - What Is "Just Good Enough Customer Service"?
(16435 views) - What Does Wow'ing The Customer Mean?
(18205 views) - What does "Don't Supply Ammunition" Mean As A Customer Defusing Principle?
(15826 views) - What do you think of "The Customer Is Always Right" Saying?
(31312 views) - The Customer Isn't Always Right, So What's The Rule?
(10071 views) - How Can I Use "Reframing To Common Goals" With An Angry Customer?
(22853 views)
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
