Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Negotiating And Getting To Solutions
One part of dealng with angry customers is defusing the EMOTIONAL components to you and the customer can work to a solution or resolution of the specific issues involved in their concerns. The emotional defusing is necessary to get people READY to negotia
One part of dealng with angry customers is defusing the EMOTIONAL components to you and the customer can work to a solution or resolution of the specific issues involved in their concerns. The emotional defusing is necessary to get people READY to negotia