Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure


Search Our Site:

Most popular FAQs RSS

  1. Customer Needs/Wants/Customer Expectations - What's The Difference (134189 views)
  2. What To Do When You Don't Have An Answer ... (80331 views)
  3. What Is Hostile and Abusive Customer Behavior? (71737 views)
  4. When Does Customer Behavior Cross the Line To Verbal ... (65438 views)
  5. Can I view the complete table of contents before ... (62018 views)
  6. Should I Ever Hang Up On A Customer? (59564 views)
  7. How Can I Be Notified Of Updates To ... (56559 views)
  8. How to handle a customer who interrupts my conversation ... (55718 views)
  9. Which of your customer service books would be best ... (55362 views)
  10. How To Build Rapport During The Customer Greeting? (50658 views)

Latest FAQs RSS

  1. I'm a manager and often have to deal with ... ()
  2. I want to fire a customer who is very ... ()
  3. Are My Peers (the people I work with) Internal ... ()
  4. Why do some customers stay angry even after I've ... ()
  5. Should I Ever Hang Up On A Customer? ()

Sticky FAQs