Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
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- Why Is It Important To Use Conversation Summary Techniques With Customers?
(13782 views) - When NOBODY Can Answer A Customer's Question: What To Do?
(22283 views) - What's a Verbal Softener?
(32754 views) - What To Do When You Don't Have An Answer To A Customer Question?
(80198 views) - What to do when a customer is clearly wrong and stubborn?
(22864 views) - What To Do If Customer Praises Competitor On YOUR Social Media Site?
(24541 views) - What Is The "Topic Grab" And How Do I Use It With Angry Customers
(21131 views) - What is the "tactical 8 step process" for defusing?
(23686 views) - What is the "Five Step Tactical Process"?
(24564 views) - What is fogging?
(32893 views) - What Is Cooperative Communication?
(43580 views) - What is a face-saving out in customer service?
(19808 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.