Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Overview - Customer Service and Angry Customers
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
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- Your Self-Talk To Prepare To Deal With An Angry Customer
(19353 views) - Will defusing customers reduce incidence of physical violence at work?
(9322 views) - Why Should "I" Have To Learn Customer Defusing Skills?
(8197 views) - Who are internal customers?
(17052 views) - What's the problem with defending oneself against customer verbal abuse?
(26253 views) - What's the difference between explaining, and being defensive in customer interactions?
(23358 views) - What Is "Just Good Enough Customer Service"?
(16927 views) - What Does Wow'ing The Customer Mean?
(18612 views) - What does "Don't Supply Ammunition" Mean As A Customer Defusing Principle?
(16298 views) - What do you think of "The Customer Is Always Right" Saying?
(40276 views) - The Customer Isn't Always Right, So What's The Rule?
(10316 views) - How Can I Use "Reframing To Common Goals" With An Angry Customer?
(23526 views)
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
