Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure


Our email address is, and our phone number is (613) 764-0241 (EST)

Email the FAQ owner:

Search Our Site:

Most popular FAQs RSS

  1. Customer Needs/Wants/Customer Expectations - What's The Difference (136001 views)
  2. What To Do When You Don't Have An Answer ... (82633 views)
  3. What Is Hostile and Abusive Customer Behavior? (73347 views)
  4. When Does Customer Behavior Cross the Line To Verbal ... (66973 views)
  5. Can I view the complete table of contents before ... (64529 views)
  6. Should I Ever Hang Up On A Customer? (61453 views)
  7. How Can I Be Notified Of Updates To ... (59488 views)
  8. Which of your customer service books would be best ... (58072 views)
  9. How to handle a customer who interrupts my conversation ... (57293 views)
  10. Can I Use Videos To Get Better With Angry ... (52798 views)

Latest FAQs RSS

  1. I'm a manager and often have to deal with ... ()
  2. I want to fire a customer who is very ... ()
  3. Are My Peers (the people I work with) Internal ... ()
  4. Why do some customers stay angry even after I've ... ()
  5. Should I Ever Hang Up On A Customer? ()

Sticky FAQs