Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
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- Why Is It Important To Use Conversation Summary Techniques With Customers?
(14414 views) - When NOBODY Can Answer A Customer's Question: What To Do?
(23468 views) - What's a Verbal Softener?
(36092 views) - What To Do When You Don't Have An Answer To A Customer Question?
(82633 views) - What to do when a customer is clearly wrong and stubborn?
(24058 views) - What To Do If Customer Praises Competitor On YOUR Social Media Site?
(25809 views) - What Is The "Topic Grab" And How Do I Use It With Angry Customers
(22224 views) - What is the "tactical 8 step process" for defusing?
(24609 views) - What is the "Five Step Tactical Process"?
(25447 views) - What is fogging?
(34170 views) - What Is Cooperative Communication?
(44352 views) - What is a face-saving out in customer service?
(20903 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.