Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

What is Verbal Judo?

When George Thompson was a law enforcement officer, he realized that the standard ways of dealing with "the public" were sufficiently confrontational that they were likely to provoke attacks. As a result of his experience he developed a family of methods and philosophy, call Verbal Judo, that focuses on using WORDS instead of force.

He authored a book, Verbal Judo; The Gentle Art of Persuasion, that maps out a number of techniques that can be used in any situations where emotions are high with customers. 

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