Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

What is Verbal Judo?


When George Thompson was a law enforcement officer, he realized that the standard ways of dealing with "the public" were sufficiently confrontational that they were likely to provoke attacks. As a result of his experience he developed a family of methods and philosophy, call Verbal Judo, that focuses on using WORDS instead of force.

He authored a book, Verbal Judo; The Gentle Art of Persuasion, that maps out a number of techniques that can be used in any situations where emotions are high with customers. 

Search Our Site:

Most popular FAQs RSS

  1. Customer Needs/Wants/Customer Expectations - What's The Difference (109158 views)
  2. What To Do When You Don't Have An Answer ... (58812 views)
  3. When Does Customer Behavior Cross the Line To Verbal ... (52828 views)
  4. What Is Hostile and Abusive Customer Behavior? (47580 views)
  5. Can I view the complete table of contents before ... (45233 views)
  6. Should I Ever Hang Up On A Customer? (43627 views)
  7. How to handle a customer who interrupts my conversation ... (43356 views)
  8. How Can I Be Notified Of Updates To angrycustomer.org? ... (41101 views)
  9. Which of your customer service books would be best ... (39685 views)
  10. How To Build Rapport During The Customer Greeting? (39122 views)

Latest FAQs RSS

  1. I'm a manager and often have to deal with ... ()
  2. I want to fire a customer who is very ... ()
  3. Are My Peers (the people I work with) Internal ... ()
  4. Why do some customers stay angry even after I've ... ()
  5. Should I Ever Hang Up On A Customer? ()

Sticky FAQs