Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

Angry Customer Tutorial: Responding To Angry Voice Mail


In this audio record (actually voice mail), you'll hear a customer leaving a voice mail about a biling and pickup problem. (please note that this contains swearing/bad language. 

 

Here's you question, taking the point of view of the company, and more specifically, the person who is responsible for calling the person back.

 

How do you respond to this caller, when presumably, you return his call? Please respond in the comment section.

 

 

 

 

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