Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

How Can I Find All The Videos In Your Free Customer Service Training Course?

Actually the best way to view all our episodes for our customer service training course is here. Below you'll see the playlist containing the videos, and it's updated automatically as we add new training sessions.


We suggest you view the videos in sequence. It makes more sense that way, since, like any training course, later sessions build upon the earlier ones. They are numbered in sequence to make that easier.


Search Our Site:

Most popular FAQs RSS

  1. Customer Needs/Wants/Customer Expectations - What's The Difference (105267 views)
  2. What To Do When You Don't Have An Answer ... (54963 views)
  3. When Does Customer Behavior Cross the Line To Verbal ... (50864 views)
  4. What Is Hostile and Abusive Customer Behavior? (46141 views)
  5. How to handle a customer who interrupts my conversation ... (41742 views)
  6. Should I Ever Hang Up On A Customer? (41287 views)
  7. What Is Cooperative Communication? (37733 views)
  8. How To Build Rapport During The Customer Greeting? (37671 views)
  9. How Do You Use The Non-Verbal Stop Sign With ... (35573 views)
  10. How Can I Be Notified Of Updates To ... (34992 views)

Latest FAQs RSS

  1. I'm a manager and often have to deal with ... ()
  2. I want to fire a customer who is very ... ()
  3. Are My Peers (the people I work with) Internal ... ()
  4. Why do some customers stay angry even after I've ... ()
  5. Should I Ever Hang Up On A Customer? ()

Sticky FAQs