Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

04 - The Fantasy of Getting Even With Angry Customers?


Common Customer Service Fantasy: Getting Even With Angry Customers

 

When we're insulted or suffer verbal abuse at the hands of a customer, we tend to want to get even. Almost immediately, we try to think of the ultimate put-down to put the customer in his or her place. And after, we often think, long after the customer has gone, that "we should have said...", when things we could have said to get even pop into our heads.

 

The problem is that this thought process causes huge stress, as we live the trauma of being insulted by a customer, and it interferes with hearing the customer in the first place. 

 

In This Video On Getting Even With Nasty Customers...

 

In this video, the fourth episode in our free series on dealing with difficult customers, we address the issue of "getting even", by looking at some video clips of Chef Gordon Ramsay "getting even" with a variety of customers. Unfortunately, while HE can get away with it, since he owns the restaurant, you can't. Still it's funny to engage in the fantasy with the Chef.

 

 

Search Our Site:

Most popular FAQs RSS

  1. Customer Needs/Wants/Customer Expectations - What's The Difference (105327 views)
  2. What To Do When You Don't Have An Answer ... (55079 views)
  3. When Does Customer Behavior Cross the Line To Verbal ... (50926 views)
  4. What Is Hostile and Abusive Customer Behavior? (46202 views)
  5. How to handle a customer who interrupts my conversation ... (41803 views)
  6. Should I Ever Hang Up On A Customer? (41387 views)
  7. What Is Cooperative Communication? (37795 views)
  8. How To Build Rapport During The Customer Greeting? (37770 views)
  9. How Do You Use The Non-Verbal Stop Sign With ... (35673 views)
  10. How Can I Be Notified Of Updates To angrycustomer.org? ... (35097 views)

Latest FAQs RSS

  1. I'm a manager and often have to deal with ... ()
  2. I want to fire a customer who is very ... ()
  3. Are My Peers (the people I work with) Internal ... ()
  4. Why do some customers stay angry even after I've ... ()
  5. Should I Ever Hang Up On A Customer? ()

Sticky FAQs