Yes, you can. We've just set up the ability for potential customers looking for resources for their customer service representatives to improve their customer skills, to preview a significant portion of the book online.
Not only that but you can preview and purchase in the same place, AND download your copy immediately.
If It Wasnt For The Customers Id Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining... by Robert Bacal
Or, you can use this link to access and buy the book, or access a free preview.