Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

Why do some customers stay angry even after I've solved their customer problem?


Search Our Site:

Most popular FAQs RSS

  1. Customer Needs/Wants/Customer Expectations - What's The Difference (114122 views)
  2. What To Do When You Don't Have An Answer ... (63726 views)
  3. When Does Customer Behavior Cross the Line To Verbal ... (55178 views)
  4. Can I view the complete table of contents before ... (49950 views)
  5. What Is Hostile and Abusive Customer Behavior? (49769 views)
  6. Should I Ever Hang Up On A Customer? (46389 views)
  7. How to handle a customer who interrupts my conversation ... (45521 views)
  8. How Can I Be Notified Of Updates To angrycustomer.org? ... (44167 views)
  9. Which of your customer service books would be best ... (42682 views)
  10. How To Build Rapport During The Customer Greeting? (41044 views)

Latest FAQs RSS

  1. I'm a manager and often have to deal with ... ()
  2. I want to fire a customer who is very ... ()
  3. Are My Peers (the people I work with) Internal ... ()
  4. Why do some customers stay angry even after I've ... ()
  5. Should I Ever Hang Up On A Customer? ()

Sticky FAQs