Learn to defuse difficult, abusive and upsetting customers.

If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber

E. Meehan says:
This book has been a life saver. I loved the title, the picture was spot on to how I felt many a time with a raving, angry, pissed, annoyed customers. I felt powerless, demeaned, and disrespected... (amazon)

Available in PRINT at:

Amazon USA

Amazon CANADA

Amazon UK

From Barnes & Noble

Suggested retail price is $22.95 but usually sells for less (U.S.)

 

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How To Ask A Question About Angry Customers And Customer Service

We welcome questions you might have about how to handle angry and difficult customers, or, in fact on any aspect of customer service. It's simple, and hopefully, someone will respond to your query.

All you need to do is click on the "Need an Answer? Ask A Question" link to the left. From there it's pretty self explanatory. Not to worry about making a mistake. If you do, we'll fix it for you.

Suggestions And Hints On Questions

  • We suggest you register and login to ask questions, but it's not mandatory. That will help you be notified when someone answers.
  • Please be as detailed as possible with your question. A lot of times, answers will depend on the specific situation, so give as much detail as you can.
  • Please keep your questions on topic: Any aspects of customer service are fair game. Anything else will be removed.

 

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The Angry Customer Help Center
Contact Information: Bacal & Associates, 722 St. Isidore Rd. Casselman, Ontario, Canada, K0A 1M0, (613) 764-0241
Email: ceo@work911.com - We respect the privacy of our visitors. Click here for info | Unless otherwise indicated, content is written and copyright 2013-2014 by by Robert Bacal