How to comment/rate the difficult customers techniques

Learn to defuse difficult, abusive and upsetting customers.

If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber

E. Meehan says:
This book has been a life saver. I loved the title, the picture was spot on to how I felt many a time with a raving, angry, pissed, annoyed customers. I felt powerless, demeaned, and disrespected... (amazon)

Available in PRINT at:

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Suggested retail price is $22.95 but usually sells for less (U.S.)

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Comment On, and Rate The Difficult Customer Solutions

We welcome YOUR comments and ratings of the various techniques and solutions to angry customer situations presented here.

The process is simple. At the end of each technique or solution, you'll find two buttons labelled COMMENT, and RATE.

They look like this:

If you click on the RATE this FAQ button, you can select from one to five stars to indicate how useful you think the technique or solution is to you in helping you improve service to your customers.

We'd really like to hear your comments, too, so click on the "Comment this FAQ" button, and let us know what you think.

Help With Angry, Difficult, Aggressive Customers

Learn to defuse difficult, abusive and upsetting customers.

Comment On, and Rate The Difficult Customer Solutions

Engage, Ask, Answer, Learn