Contribute Your Difficult Customer Solutions and Techniques For Dealing With Angry Customers

Here's an opportunity to show off your expertise when it comes to defusing angry customers, and dealing with the more difficult clients. Not only can you "strut your stuff" in this community of practice, but you can do a little self-promotion while you are at it.

If you add a "Frequently Asked Question (and a good answer), you can put a link in the FAQ to your website, or social media site or blog.

Here's How To Contribute YOUR Difficult Customer Solutions

On the right side of each page, you'll see a link entitled: "Contribute A Question and Answer" (or you can click here). A new page will open that looks like this:

Your Name: In this box type in your name. You don't have to use a real name, but if you do, people can get to know you.

Email Address: At present you don't have to type in your email address, but that may change. However, it's in your interest to do so because in the future, we may have contests for best questions and answers, and if you use your email address, we'll be able to contact you to notify if you win. Using a real email address also allows people to contact you if they like your questions and answer. Eventually your email address may be used to notify you when people rate, or comment on your question and answer.

Choose A Category: Questions and answers are organized by topic, so please select a category for your submission. However, don't worry if there is no category that fits exactly. Choose the closest one, and we'll fix things at our end, or add additional, more suitable ones.

Your Question: Type in the question you want to answer. Keep it sort and focused, since that will help readers find it.

Your Answer: Here is where you answer the question you posed. You can make the answer as long as it takes to properly answer the question. You should also be able to cut and paste text from your blog or website, if its relevant. It need not be perfect, since we'll edit it if there are difficulties.

Now, here's the cool part. You can place ONE self-promotional link at the bottom of your answer. A self-promotional link can be a website page address (like http://yoursite.com) or a Facebook, Twitter or other relevant link. It need not be directly related to the question you answer. This is a great way to get some links to your customer service related site.

Keywords: Keywords help people find things more effectively, so here, type in a few words or phrases, separated by commas, that fit your question and answer. Again, we'll fix things if needed.

Link For The FAQ: Once again, here's a place for you to place a link to something you've written, a website, etc. Here's the one requirement. It has to be somehow relevant to customer service. It also has to take the form http://yoursite.com

Submit: Once you are finished, click on the submit button. That's it. Submissions require approval before they are published, and that's primarily to filter out junk and spam.