Welcome To The Angry Customer and Customer Service Knowledgebase

Mission:

To build the most comprehensive repository of techniques to defuse angry, hostile and manipulative customers, while helping customer service representatives to improve customer service.

New For December, 2013: Help For Teachers Who Have To Deal With Difficult And Emotional Parents

Teachers have to deal with emotional parents, and sometimes they are unpleasant, and even abusive. Our new book, Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent is now available. Over 100 techniques and tactics to deflect parental anger and insults, and for a single purpose: Better education for the child. Click on the book image to the left to go to our new site just for teachers and school staff.

Contribute, Learn, Share

You can be a part of our experiment by:

Posing questions on any and all aspects of delivering customer service.

Answer questions posed by other visitors

Contributing FAQ's to be added. That means posing a question, and providing the answer. It's a great way to "show your expertise" when it comes to customer service techniques, and you can include a link in your contributed FAQ so you get your "credit" from other users.

Read and learn defusing angry customer skills and much more. Of course, you can simply read and learn. Browsers welcome!

Comment, Correct, Inform: Most articles here can be commented upon. Like on Wikipedia, the quality of the knowledgebase will improve as you and others comment, agree, disagree with the answers provided. Don't be afraid to disagree (politely, thank you) in your comments.

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