<?xml version="1.0" encoding="UTF-8"?>
<urlset xmlns="http://www.google.com/schemas/sitemap/0.84"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xsi:schemaLocation="http://www.google.com/schemas/sitemap/0.84 http://www.google.com/schemas/sitemap/0.84/sitemap.xsd">
<!-- Created by phpSitemapNG version 1.5.3 -->
<!-- Last update of sitemap 2013-02-20T15:21:01-05:00 -->
<url>
<loc>http://angrycustomer.org/</loc>
<lastmod>2013-01-09T09:04:23-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/defusing/Ch1-governmentcustomersready.pdf</loc>
<lastmod>2013-01-09T09:04:38-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/defusing/chapter1.html</loc>
<lastmod>2013-01-09T09:04:38-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/defusing/frontmatter_ready.pdf</loc>
<lastmod>2013-01-09T09:04:44-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/defusing/preface.htm</loc>
<lastmod>2013-01-09T09:04:46-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?&#38;lang=en&#38;action=register</loc>
<lastmod>2013-02-20T15:19:47-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?&#38;lang=en&#38;new</loc>
<lastmod>2013-02-20T15:20:19-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?action=add&#38;question=1&#38;cat=8</loc>
<lastmod>2013-02-20T15:19:52-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?action=add&#38;question=10&#38;cat=15</loc>
<lastmod>2013-02-20T15:20:04-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?action=add&#38;question=11&#38;cat=12</loc>
<lastmod>2013-02-20T15:20:06-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?action=add&#38;question=2&#38;cat=2</loc>
<lastmod>2013-02-20T15:19:55-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?action=add&#38;question=3&#38;cat=7</loc>
<lastmod>2013-02-20T15:19:56-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?action=add&#38;question=4&#38;cat=2</loc>
<lastmod>2013-02-20T15:20:00-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?action=add&#38;question=5&#38;cat=7</loc>
<lastmod>2013-02-20T15:20:00-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?action=add&#38;question=6&#38;cat=8</loc>
<lastmod>2013-02-20T15:20:01-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?action=add&#38;question=7&#38;cat=12</loc>
<lastmod>2013-02-20T15:20:02-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?action=add&#38;question=8&#38;cat=8</loc>
<lastmod>2013-02-20T15:20:03-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?action=add&#38;question=9&#38;cat=3</loc>
<lastmod>2013-02-20T15:20:03-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?action=register</loc>
<lastmod>2013-02-20T15:19:19-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?new</loc>
<lastmod>2013-02-20T15:20:17-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?search=Listening&#38;submit=Search&#38;action=search</loc>
<lastmod>2013-02-20T15:19:38-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?search=a guest call and says they are sick because of your food&#38;submit=Search&#38;action=search</loc>
<lastmod>2013-02-20T15:19:42-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?search=boingo&#38;submit=Search&#38;action=search</loc>
<lastmod>2013-02-20T15:19:42-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?search=books&#38;submit=Search&#38;action=search</loc>
<lastmod>2013-02-20T15:19:36-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?search=care&#38;submit=Search&#38;action=search</loc>
<lastmod>2013-02-20T15:19:43-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?search=carp&#38;submit=Search&#38;action=search</loc>
<lastmod>2013-02-20T15:19:34-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?search=communication &#38;submit=Search&#38;action=search</loc>
<lastmod>2013-02-20T15:19:32-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?search=empathy&#38;submit=Search&#38;action=search</loc>
<lastmod>2013-02-20T15:19:47-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?search=refocus&#38;submit=Search&#38;action=search</loc>
<lastmod>2013-02-20T15:19:43-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/?search=what do customers want&#38;submit=Search&#38;action=search</loc>
<lastmod>2013-02-20T15:19:30-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/feed/category/rss.php?category_id=10&#38;category_lang=en</loc>
<lastmod>2013-02-20T15:19:24-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/feed/category/rss.php?category_id=11&#38;category_lang=en</loc>
<lastmod>2013-02-20T15:19:24-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/feed/category/rss.php?category_id=12&#38;category_lang=en</loc>
<lastmod>2013-02-20T15:19:24-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/feed/category/rss.php?category_id=13&#38;category_lang=en</loc>
<lastmod>2013-02-20T15:19:23-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/feed/category/rss.php?category_id=14&#38;category_lang=en</loc>
<lastmod>2013-02-20T15:19:24-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/feed/category/rss.php?category_id=15&#38;category_lang=en</loc>
<lastmod>2013-02-20T15:19:25-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/feed/category/rss.php?category_id=16&#38;category_lang=en</loc>
<lastmod>2013-02-20T15:19:25-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/feed/category/rss.php?category_id=17&#38;category_lang=en</loc>
<lastmod>2013-02-20T15:19:25-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/feed/category/rss.php?category_id=18&#38;category_lang=en</loc>
<lastmod>2013-02-20T15:19:23-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/feed/category/rss.php?category_id=19&#38;category_lang=en</loc>
<lastmod>2013-02-20T15:19:25-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/feed/category/rss.php?category_id=2&#38;category_lang=en</loc>
<lastmod>2013-02-20T15:19:22-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/feed/category/rss.php?category_id=20&#38;category_lang=en</loc>
<lastmod>2013-02-20T15:19:25-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/feed/category/rss.php?category_id=3&#38;category_lang=en</loc>
<lastmod>2013-02-20T15:19:22-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/feed/category/rss.php?category_id=4&#38;category_lang=en</loc>
<lastmod>2013-02-20T15:19:23-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/feed/category/rss.php?category_id=6&#38;category_lang=en</loc>
<lastmod>2013-02-20T15:19:23-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/feed/category/rss.php?category_id=7&#38;category_lang=en</loc>
<lastmod>2013-02-20T15:19:23-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/feed/category/rss.php?category_id=8&#38;category_lang=en</loc>
<lastmod>2013-02-20T15:19:23-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/feed/category/rss.php?category_id=9&#38;category_lang=en</loc>
<lastmod>2013-02-20T15:19:24-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/feed/latest/rss.php</loc>
<lastmod>2013-02-20T15:19:19-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/feed/news/rss.php</loc>
<lastmod>2013-02-20T15:20:16-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/feed/openquestions/rss.php</loc>
<lastmod>2013-02-20T15:19:50-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/feed/topten/rss.php</loc>
<lastmod>2013-02-20T15:19:21-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php</loc>
<lastmod>2013-02-20T15:19:18-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?&#38;lang=en</loc>
<lastmod>2013-02-20T15:19:17-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?&#38;lang=en&#38;action=add&#38;cat=0</loc>
<lastmod>2013-02-20T15:20:09-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?&#38;lang=en&#38;action=add&#38;cat=6</loc>
<lastmod>2013-02-20T15:20:12-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?&#38;lang=en&#38;action=ask&#38;category_id=0</loc>
<lastmod>2013-02-20T15:20:10-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?&#38;lang=en&#38;action=ask&#38;category_id=6</loc>
<lastmod>2013-02-20T15:20:14-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?&#38;lang=en&#38;action=contact</loc>
<lastmod>2013-02-20T15:20:10-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?&#38;lang=en&#38;action=instantresponse</loc>
<lastmod>2013-02-20T15:20:09-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?&#38;lang=en&#38;action=open</loc>
<lastmod>2013-02-20T15:20:10-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?&#38;lang=en&#38;action=show</loc>
<lastmod>2013-02-20T15:20:08-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?&#38;lang=en&#38;action=sitemap&#38;lang=en</loc>
<lastmod>2013-02-20T15:20:10-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?action=add&#38;cat=0</loc>
<lastmod>2013-02-20T15:19:49-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?action=add&#38;cat=12</loc>
<lastmod>2013-02-20T15:20:02-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?action=add&#38;cat=15</loc>
<lastmod>2013-02-20T15:20:05-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?action=add&#38;cat=2</loc>
<lastmod>2013-02-20T15:19:55-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?action=add&#38;cat=3</loc>
<lastmod>2013-02-20T15:20:04-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?action=add&#38;cat=6</loc>
<lastmod>2013-02-20T15:20:11-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?action=add&#38;cat=7</loc>
<lastmod>2013-02-20T15:19:57-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?action=add&#38;cat=8</loc>
<lastmod>2013-02-20T15:19:53-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?action=artikel&#38;cat=6&#38;id=85&#38;artlang=en</loc>
<lastmod>2013-02-20T15:19:20-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?action=ask&#38;category_id=0</loc>
<lastmod>2013-02-20T15:19:49-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?action=ask&#38;category_id=12</loc>
<lastmod>2013-02-20T15:20:03-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?action=ask&#38;category_id=15</loc>
<lastmod>2013-02-20T15:20:05-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?action=ask&#38;category_id=2</loc>
<lastmod>2013-02-20T15:19:55-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?action=ask&#38;category_id=3</loc>
<lastmod>2013-02-20T15:20:04-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?action=ask&#38;category_id=6</loc>
<lastmod>2013-02-20T15:20:13-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?action=ask&#38;category_id=7</loc>
<lastmod>2013-02-20T15:19:57-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?action=ask&#38;category_id=8</loc>
<lastmod>2013-02-20T15:19:53-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?action=contact</loc>
<lastmod>2013-02-20T15:19:54-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?action=instantresponse</loc>
<lastmod>2013-02-20T15:19:48-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?action=open</loc>
<lastmod>2013-02-20T15:19:50-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?action=search</loc>
<lastmod>2013-02-20T15:19:26-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?action=send2friend&#38;cat=6&#38;id=85&#38;artlang=en</loc>
<lastmod>2013-02-20T15:19:21-05:00</lastmod>
<changefreq>always</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?action=show</loc>
<lastmod>2013-02-20T15:19:22-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/faq/index.php?action=sitemap&#38;lang=en</loc>
<lastmod>2013-02-20T15:19:53-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/instructions/answeraquestion.htm</loc>
<lastmod>2013-01-09T09:04:26-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/instructions/askaquestion.htm</loc>
<lastmod>2013-01-09T09:04:26-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/instructions/commentrate.htm</loc>
<lastmod>2013-01-09T09:04:27-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/instructions/contributeafaq.htm</loc>
<lastmod>2013-01-09T09:04:28-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
<url>
<loc>http://angrycustomer.org/instructions/rulesterms.htm</loc>
<lastmod>2013-01-09T09:04:29-05:00</lastmod>
<changefreq>weekly</changefreq>
<priority>0.5</priority>
</url>
</urlset>